Last updated date: 21st January 2020
User herinafter referred to as ("You") and eServicePro Inc here in referred to as (“We”, “Our”) operates the eServicePro web portal and mobile applications ("eServicePro")
This policy document inform you about our policies of collecting personal information, use and disclosure of the same when you use our service
We will not disclose / distribute any of your personal information to any external / third parties. We will use the information only for improving our service. By using our service, you agree to the collection and use of information in accordance with this policy
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, other information ("Personal Information").
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.
While you access our service through your mobile application we might collect your location information to get a service provide near to your location
In case you participate in any other schemes, facilities, services provided by our Service, You will be required to provide additional information. Such information will also remain in our database and will be considered as your Personal Information and will be treated as strictly confidential
In case we are required to disclose your Personal Information in order to assist the Government Authority or in adherence to the Court or to protect the interest of the eServicePro Service and/or any particular user(s), we will disclose it without obtaining prior permission from you
We may employ service provider companies and individuals to facilitate best service for your problem tickets, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.