Overview

Sobies Appliances Repair Inc is a full service appliance repair company servicing the Greater Toronto Area for more than 25 years. They are specialized in servicing all major brands in the appliance segment such as GE, Whirlpool Wolf, Bosch, Maytag, Sub-Zero, KitchenAid, Frigidair, jennAir, MagicChef, Kenmore, Amana, Miele, Dacor, Thermador, Fisher&Paykel.

Challenge

The system that was in use at the time of our system study was 20 years old and had many limitations. This system was a standalone program installation done on a laptop. The business was managed using paperwork.

Manual work flow:

Work orders on paper, after completing the work hand over the paper invoices to customers, after receiving paperwork from customer enter details into system manually.

The challenges faced on a daily basis:

  • Paperwork where important details are written down often get lost in the shuffle of things
  • Inefficient scheduling, in a day each technician would cover 2 to 3 jobs
  • Improper management of parts and inventory
  • Had to bring laptop to customer location to review the last job completed there
  • Too many documents to print out and physical files would get left at home
  • Working all weekend to prepare the invoices for accounting

Here’s where we come in-
Benefits received from eServicePro implementation on January, 5 th 2020:
Sobies appliance service workforce manages all of their operations using an iPad and iPhone.

  • The front desk team creates work orders in less than a few seconds and can assign them more efficiently while managing the live schedules of all their technicians in the field
  • Take pictures of completed jobs
  • Collect signature from customers after job completion
  • Get paid instantly while at the customer location!
  • Data recorded in real time

Result

Improved revenue and profits, scheduling is more efficient and work process is streamlined. Field staff are completing their jobs quicker than before and navigating to customer locations using the in-app GPS.
Live inventory with prefilled pricelist makes it more convenient to get quotes to customers instantly.
Managing their partner company’s (“ANR Service Inc”) field service management operations using the same cloud platform.

Overview

A Class Appliance Services Ltd is a residential appliance repair service in Calgary. For over 20 years they have been providing high-quality appliance repair services in Calgary and surrounding areas. Their mission is to serve residential and top rental property management clients, and ensure they provide them with reliable and knowledgeable services. They are experienced in the repair of all makes and models of appliances, from Panasonic, Samsung and Kenmore® to Amana®, Maytag® and Bosch.

Challenge

Their challenge was adding multiple jobs to one single bulk invoice. Also, invoicing multiple jobs to an individual invoice for rental property management companies was a time-consuming process where they were losing 40% of their revenue.

Manual work flow:

When a property management company calls and requests services for an appliance in one of their apartments, they would manually enter the details on paper. After completing the service request, they would enter the details of parts used, and write down labor charges on another paper. They spent all day on Saturday (every week!) preparing the manual invoices for customers.

The challenges faced on a daily basis:

  • Forgetting the parts used while on the jobs ending up in revenue lost
  • Delay in invoicing which led to receiving late payments
  • No tracking of parts and inventory in the truck or shop warehouse
  • Majority of customers refusing to take paper invoices and asking to send PDF files
  • Too many documents to print out, physical files forgotten at home or the office
  • Working all weekend to prepare complex invoices for property management companies
  • Due to the age factor technicians were hesitant to adopt the technology of eServicePro

Solution from eServicePro implemented on 10 th March 2020:

  • Front desk team creates work order in just a few seconds, while managing the live schedules of all their technicians in the field and assigning work orders more efficiently
  • Take pictures of completed jobs
  • Generate multiple jobs to a single invoice and send to customers
  • Get paid instantly through online payment link
  • All data is recorded real time
  • Send the invoice log report within seconds to your accountant to file taxes and update books

Result

Their entire process is now automated and streamlined. Repeat customers are happy that the correct amount is charged every time they call a technician for service. They are able to spend the weekend with family rather than worrying about invoices and payments. Overall improvement of revenue and profits, as well as the capabilities to acquire more clients.

Overview

Appliance Repair Crew Inc. has qualified technicians and repairmen that service all over Canada. They provide highly efficient and driven individuals who are able to repair almost anything. They will complete any task with a smile and make sure their customers are completely satisfied.

Challenge

Their challenge was that they had a huge volume of job tickets and had to manage 4 full time technicians and more than 6 sub-contractors all over Canada. Their previously utilized software was HousecallPro and they ended up paying $268 every month for 10 users.
There were some unique requirements that were requested to HousecallPro but those were never addressed. HousecallPro offers limited technical support and only offered chat support with the response time being 40 to 60 minutes.

The challenges faced on a daily basis:

  • High costs every month of $268
  • If they needed additional features, it would drastically increase their already high costs
  • Limitations in the software, managing with work arounds
  • No customization option
  • Limited technical support
  • Complex system, too many features not used in their business

Solution from eServicePro implemented on 05 th of February 2020:

  • Paying $100 a month for 10 users – They paid the annual subscription where they qualified for the discount of 2 free months
  • Customization requests are addressed in new software releases
  • 24/7 technical support
  • Easy to use and utilizing every feature, no unnecessary add-ons that were too complex to use
  • Free onboarding, migration of customer data, migration of parts inventory from existing system to eServicePro

Result

Monthly costs were reduced drastically. System was easy to understand and use. Although technicians are not tech savvy, they are still able to use eServicePro mobile apps with absolute ease. Technicians are able to complete the job in three simple steps and create the invoice.