Appliance Repair Companies
In this fast-paced world, everyone is focused on completing the To-do-list for the day. And the general mind set no time for anything else has left everyone dependent on appliance to complete the task as soon as possible to take up the next and then the next so that they are able to complete the list at the earliest.
With so much dependency on appliances, the load on these appliances is also quite heavy. And obviously their breakdown is expected. When that happens, life is crippled.
Then they want to have it fixed ASAP to get life back to normal. So, call the repair guy. The expectation from the repair guy is nothing less than a miracle. He should come, touch the appliance and it should start working. And then be able to complete the list for the day before the end of the day.
But then is the Appliance repair company struggling to stay afloat or are you equipped to handle this, are your process streamline and optimized.
For example, a repeat customer has requested for a job again, the technician may complete the job in record time but then the time taken to raise an invoice or a quote is time consuming and due to lack of customer history the pricing will vary more or less. This will raise questions in the mind of the customer. The question is not about money but about the credibility of the company, then for the next time they will look for other available options. This is loss of a potential repeat customer.
Then comes the availability of the right technician in the neighborhood to assign a job ticket-the visibility issues, because of the sense of urgency to bring life back to normal, the customer is expecting a quick response. Any delay is considered inefficiency. This again is bad for credibility of the company.
All these pain areas and more can be easily overcome with eServicePro.
eServicepro cloud-based SaaS software which is designed to address such pain areas and the features are designed for a user-friendly experience.
Using eServicePro you can easily maintain all the customer history and it is drag and drop using which the invoice or the quote is ready in a matter of few seconds.
This software also comes with GPRS using which you can easily track or locate ware about of all the technicians in the field and assign the right job ticket to the specialist technician in the same neighborhood of the customer.
eServicePro the extremely user-friendly software that is designed to address all the pain areas. And efficiently streamline the entire process to a level of excellence.
After which you will not lose a repeat customer and struggle to keep track of technicians in the field.