Why eServicePro
You are the owner of a successful service company and have all that it takes to run effectively. You have the stock of appliances, the necessary spares, the appropriate tools and the pool of highly skilled and dedicated technicians. However, you still feel that you have not taken the company to the heights you had expected and aspired to when you first opened operations. Something is amiss but you cannot put your finger on it. Your next critical business decision is what can make or break you as a brand name in the industry.
eServicePro is an affordable field management software designed and built to address these issues that are holding your company back from reaching its full potential.
eServicePro offers a combination of features that allow your company to operate more efficiently and gives you more time to focus on other important aspects of your business. A digital platform to run your business is needed now more than ever, make the transition and see how we can help you exceed your goals so you can set higher ones for the following year and beyond. Review our comprehensive features below.
Features Overview
The work order is used to record the description of the customer’s service request, capture product details and provide a task list for the technician.
eServicePro has a built-in intelligence that allows you to create workorders in less than 5 seconds. When a customer calls simply click “add workorder” and fill in their contact number, name, address and their previous history. For previous customers, eServicePro can autofill the customer information in the work order and a new service description can be added.
eServicePro offers a convenient interface to view the complete calendar and schedule of all your technicians. You can assign work orders to technicians through our simple drag and drop interface. You also have the ability to change the service window, if the technician is spending more time on a job at a customer location than expected.
The tracking feature in eServicePro allows you to track your technicians in the field in real-time as well as show the exact location of the job tickets. The GPS navigation enabled in eServicePro will not only show where your technician is but will show the exact work order they are completing.
This information will allow the operations manager to assess whether or not that particular job ticket is generating sufficient revenue for your company. By viewing the real-time locations managers can assign jobs closer to each other so there is no unnecessary travel needed for technicians and no time is wasted!
Create a quotation for your valued customers in just a few seconds with our easy to use technician app. Simply input part costs and labor charges and we will calculate the total costs for you. Add products if needed and input the time spent on the job for an accurate calculation. Input report notes and edit as needed.
Create an invoice just as quickly as you create a quotation. With our technology we eliminate the stress of accidentally misplacing a hard copy of an invoice and jeopardizing your job accuracy.
Generating the customer invoice is easier than ever with our process and once the information is filled out it can be sent to the customer instantly.
Technicians have the ability to place orders for parts while at the customer location using our mobile app. Track orders placed, send reminders, make payments to suppliers and record inventory purchases. No need to worry about misplacing handwritten PO’s.
We offer the option for customers to review the invoice and sign on the mobile app once service is rendered.
Technicians have the capability to email the signed invoice directly to the customer where they can click on the link and pay for the services right away. Manage invoices from the online dashboard to see who has paid and which payments are overdue. Put multiple jobs on one invoice with our premium and enterprise plans.
Not only does eServicePro seamlessly integrate with your accounting and payment gateways but also allows you to see financial analysis performance charts for that week, month, or the entire year. Checking these charts is helpful to see how well your company is performing and where you can improve.
